Social media listening literacy for nonprofits

This is Listening Bootcamp. It’s a module that will tell you all, step by step, including the value of listening to what your potential users are saying on Facebook (and in other social media), how to organize your efforts, listening skills, a starter kit of tools, and a primer online. … [Read more...]

How to listen to your online community

This is a 2-page PDF file that tells you how to set up a Google Reader, an alert, a Twitter alert, and when and when not to respond to what you hear. Available at: … [Read more...]

Free social media monitoring tools

The title says it all. And what a splendid list it is! … [Read more...]

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